Square POS Online Ordering Integration
Customers order online and each order goes straight into Square, in your Order Manager and on Square KDS. Your menu comes from your Square catalogue, so you keep one menu and one set of sales reports.
How Orders Reach Square
Pickup, dine-in and delivery orders all go into Square, and so do orders customers pay for in store. Delivery and in-store payment are on the Growth and Pro plans. Orders for a later time are sent shortly before they're due, not the moment they're placed.
The order arrives in Square
Each order appears in Square’s Order Manager and on Square KDS with the customer’s name. Dine-in orders show the table number in front of the name.
Staff work through it in Square
Staff mark the order in progress, ready and complete as usual. Online payments are recorded as a mypreorder Online Payment, so online sales appear in your Square reports.
The customer hears back
Marking the order in progress tells the customer it’s accepted, marking it ready tells them it’s ready for pickup, and completing it thanks them. Cancelling it refunds an online payment automatically.
Every Channel Goes into Square
However customers order, the order goes to the same Square location.
Web and QR Code Ordering
An online ordering page for your website and social links, plus QR codes for table ordering. Nothing for customers to download.
Self-Ordering Kiosk
Customers order for themselves on a touch screen in your store. Software only: it runs on your own tablet.
Your Own Mobile Apps
Your own branded iOS and Android ordering apps, connected to the same Square menu.
Setting Up
Four steps, and our team does the store setup for you.
- 1
Sign up and choose Square
Pick Square POS as your POS when you sign up. The Starter plan is free.
- 2
Link Square
Open the link in your welcome email and sign in to Square to let mypreorder read your catalogue and send orders.
- 3
We set up your online store
Each Square location becomes its own online store, with its catalogue imported, so your menu starts in step with Square.
- 4
Check it and go live
Review your menu and settings in the merchant portal, then open your store to customers.
Square POS FAQ
Menu sync, stock, orders and what it costs.
Square Point of Sale and Square for Restaurants, with Square KDS in the kitchen. Orders appear in Square’s Order Manager and on Square KDS.
Not straight away. After you change your catalogue in Square, open Settings → POS Integration in the merchant portal and select Sync with Square Now. On a large catalogue the sync can take several minutes.
You can also turn on Auto Sync Menu on the same screen, which picks up changes about once a week.
Yes. In Menu Builder you can switch an item off, mark it sold out or change the order items appear in.
Marking an item sold out in Square doesn’t hide it online. To have items hidden automatically when they run out, track their inventory in Square and turn on stock levels.
No. Square is the master of your menu, so new items, prices and modifier lists are made in Square and then synced. An item created only in mypreorder wouldn’t exist in Square.
Yes, on the Growth and Pro plans. Turn on Sync stock levels from Square under Settings → POS Integration, and turn on inventory tracking for the item in Square. Items are marked unavailable online when they sell out, and come back when they’re restocked.
Yes. Each Square location becomes its own online store in mypreorder, with that location’s menu and settings.
Yes. There’s no setting for it in the merchant portal yet, so contact us and we’ll turn on order throttling for your store.
The customer is told their order has been cancelled. If they paid online, the payment is refunded automatically.
You don’t need to sync. In the merchant portal, open Orders, select More on that order, then Send Order to POS.
The Square integration, menu sync included, is on every plan, including the free Starter plan. A card fee applies to online payments.
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